Payment Policy
1. GENERAL QUESTIONS
What is the status of my order?
Once you place an order on kupiully.com, you will receive an order confirmation email containing your order details. After your order has been processed and shipped, we will send you a shipping confirmation email with tracking information, where available. You can use this information to check the delivery progress of your purchase.
Can I change my order?
We can only modify orders that have not yet entered the shipping preparation process. Where you need to change your order details, such as product size, color, quantity, or shipping address, reach out to our customer care team without undue delay at support@kupiully.com. Once an order has been prepared for shipping, dispatched, or delivered, changes may no longer be possible.
2. PAYMENT
What payment methods do you accept?
We accommodate the payment methods displayed at checkout. Available payment options can differ according to your location and the payment services supported by this online store. Please review the available methods on the checkout page before completing your purchase.
Which currency will I be charged in?
All prices and transactions on kupiully.com are displayed and processed in United States Dollars (USD). Where your credit or debit card uses another currency, your bank or payment provider may apply its own exchange rate and additional conversion fees.
3. SHIPPING
Where do you ship your products?
At present, we provide shipping to four countries: the United States, Canada, Australia, and the United Kingdom. Shipping costs and estimated delivery times can differ according to your destination. Available shipping options and applicable charges will be displayed at checkout. Additional details appear in our Shipping Policy.
How long does it take to ship my order?
Orders are generally processed within 1–7 business days after payment confirmation, excluding weekends and public holidays. Once dispatched, delivery generally takes an estimated 12–21 business days, depending on the destination, selected shipping method, and carrier operations. The estimated total delivery time, such as order processing, is approximately 13–28 business days. Please refer to our Shipping Policy for additional details.
How can I track my package?
After your order has been shipped, we will send a shipping confirmation email containing your tracking number and available tracking details. You can use this information to follow your shipment through the carrier's tracking service. Where you have difficulty locating your tracking information, reach out to our customer care team.
What if I'm not home when my package arrives?
If you are unavailable when the carrier attempts delivery, the delivery service may attempt redelivery, leave a delivery notice, or arrange for your package to be collected from a designated location. The available options depend on the carrier and your delivery address. We recommend checking your tracking information for the latest delivery instructions.
4. RETURNS
Do you accept returns?
Yes, we accept eligible returns within 30 days of receiving your order, subject to the following conditions:
The item must have been purchased directly from kupiully.com.
The pet toy, grooming brush, harness, pet bed, or other eligible pet product must be unused, clean, and in its original condition, with original labels and packaging where applicable.
The return request must be submitted within 30 days of delivery, and proof of purchase must be provided.
To request a return, reach out to our customer care team at support@kupiully.com with your order number and reason for return. We will make available further instructions regarding the return process.
Can I exchange an item?
Yes, eligible items may be exchanged under the same general conditions as returns, subject to product availability. Where you would like to exchange a pet toy, grooming accessory, harness, bed, or other eligible product for a different size, color, or another available product, reach out to our customer care team and specify your preferred replacement. Our team will provide instructions based on your request and the availability of the requested item.
Are returns free?
Return shipping costs depend on the reason for the return. If the return is due to an incorrect, damaged, or defective item resulting from our error, we will cover the reasonable return shipping costs or provide an appropriate return solution.
For customer-initiated returns, such as a change of mind, incorrect size selection, or personal preference, shoppers are generally responsible for return shipping costs unless otherwise required by law. Return shipping fees are paid directly to the selected shipping carrier and will not be deducted from your refund.
Before returning an item, reach out to our customer care team to obtain the correct return address and return instructions. Items should be securely packaged and accompanied by proof of purchase.
How long does it take to process a return?
Once your returned package arrives at our designated return facility, it generally takes 5–7 business days to inspect the item and confirm whether it meets our return conditions. After the return is approved, refunds are generally initiated within 5–7 business days. The time required for the refunded amount to appear in your account can differ according to your bank or payment provider.
5. CONTACT US
Where you have any additional questions or concerns about our pet products, sizing, orders, payment, shipping, returns, or exchanges, reach out to our customer care team at support@kupiully.com. We will take reasonable steps to assist you and resolve your inquiries.
Company Name: US Sculpture LLC
Company Address: 1500 N Grant St Ste N, Denver, CO 80203, USA
Entity ID: 20261721763
EIN: 42-3275680
Email: support@kupiully.com